Find answers to common questions about our products and services.
Enough to make a dead bull dance. Exact levels vary by roast, but trust us, it's potent. We label them High, Very High, and Dangerously High for a reason. Proceed with glorious caution.
We appreciate your sense of humor! While our main mission is to reanimate the exhausted, we might have a 'Secret Agent Decaf' hiding somewhere for special missions. Contact us if you're on a covert operation requiring stealthy non-caffeination. (Yes, we can source some, but don't tell the other bulls.)
Don't panic! Our delivery bulls are usually pretty quick, but sometimes they need an extra kick (of our coffee, of course). First, check your tracking number that was emailed to you. If it looks stuck in a pasture or you can't find it, gore-us a message through our contact page, and we'll investigate!
If our coffee somehow fails to meet your 'needs-to-wake-the-dead' expectations, or if it arrives damaged, please contact us within 14 days. While we can't accept returns on opened coffee (biohazard, you understand), we'll do our best to make things right. Check our full Refund Policy page for the gory details.
We're dead serious about good coffee, and that includes how it's sourced. We work with suppliers who prioritize ethical and sustainable practices. While we're not saving the world one bean at a time (we're too busy trying to wake it up), we do care about not being jerks.
